artificial intelligence

Tag: artificial intelligence

The Measurable Impact of Service Desk Automations and Artificial Intelligence

The technology is new and it’s evolving, but there are already tangible benefits in service delivery time and accuracy. Which of these features would have the greatest impact on your…

AI Should Not Replace Established Security Practices

Here is an interesting article from my colleague Joe Kim, in which he discusses the impact of artificial intelligence on cybersecurity.   Agencies are turning to artificial intelligence (AI) and…