One of the greatest challenges for IT departments in the age of digital transformation is consolidating data and creating opportunities for different systems to work together toward common goals. Technology integrations are a key piece of streamlining processes, and that’s especially true in the …
According to CIO, 96% of organizations were using the cloud in 2018. That’s a convincing number, which makes it surprising to hear resistance to the cloud from some of today’s business leaders. Common concerns may include data breaches, data loss, and faulty disaster recovery …
Oh no, the dreaded email server alert. There are few faster ways to ruin a systems administrator’s day. It’s not just diagnosing, working, and resolving the issue; it’s the inevitable bombardment of emails and update requests that are about to ensue. The countdown to …
In a competitive job market, keeping employees happy is a big emphasis for HR. The way they provide services can have a direct impact on retaining employees, but this is dependent on how well these processes are implemented. There are title changes, life events, …
Technology has changed a lot in a decade. Flashback to 2009 when smartphone adoption was still growing, and the concept of using a service desk to do anything in the office was a relatively foreign concept. While email may have dominated in years past, …
If you’re experiencing heavy workloads, an influx of tickets, and a shortage of service desk agents, you’re not alone. According to a recent SDI report, over 35% of service desks planned to increase their staffing levels last year. While staffing is an obvious way …
If you find yourself dealing with an influx of requests, a lack of organization, or employees not knowing when to expect services to be completed – it may be time to think about a service catalog. Creating a catalog of services for your internal …
Aiming for continual improvement of the services provided to employees is an obvious goal for IT leaders, but it can be unnecessarily difficult to make adjustments without good reporting. The service desk is no exception. The dozens of metrics you may track or collect …
The Subtle, Yet Powerful Impact of IT Sometimes it can be challenging to see the impact of IT and the service desk on an entire organization or business. But the impact of IT on business can be powerful. Well designed, executed, and managed ITSM …
IT Asset Management Meets Employee Service Management IT asset management can be a fundamental element of ongoing organizational success. Organizations large and small, in multiple industries, rely on technology to keep their businesses running smoothly. This creates a premium on managing your IT assets …
