Liz is a technical point of contact for SolarWinds Service Desk customers, providing expertise on ITSM best practices, APIs, integrations, and security. She’s ITIL 4 certified and has never met a dog she didn’t want to adopt.


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ITSM

5 Tips to Maximize Your CMDB in Service Delivery

March 12, 2020

IT is evolving from the daunting task of tracking inventory in spreadsheets to building a configuration management database (CMDB) into their service desk. The CMDB offers a host of benefits that set organizations up for long-term success, including promoting visibility into the organization’s IT …


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ITSM

How To Get Started With IT Change Management

February 6, 2020

Change doesn’t come easy for most. That is also true in the world of IT. While change management can be intimidating, it can produce valuable benefits to the organization when there’s a solid foundation for changes in place. Generally, changes fall into two buckets: …


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ITSM

4 Key Integrations to Consider for Your Service Desk

November 27, 2019

One of the greatest challenges for IT departments in the age of digital transformation is consolidating data and creating opportunities for different systems to work together toward common goals. Technology integrations are a key piece of streamlining processes, and that’s especially true in the …


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ITSM

Taking a Leap to the Cloud: Benefits to the Business and ITSM

November 21, 2019

According to CIO, 96% of organizations were using the cloud in 2018. That’s a convincing number, which makes it surprising to hear resistance to the cloud from some of today’s business leaders. Common concerns may include data breaches, data loss, and faulty disaster recovery …



defining employee engagement ITSM

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ITSM

Defining Employee Engagement: The ITSM Way

October 14, 2019

You’re likely to receive a different definition of employee engagement depending on who you ask, but understanding how to apply it as an IT professional is critical. Essentially, it boils down to making sure employees have what they need, how they need it—with the …


Why IT HR Perfect Employee Match

author:

ITSM

Why IT and HR are the Perfect Employee Experience Match

October 4, 2019

In a competitive job market, keeping employees happy is a big emphasis for HR. The way they provide services can have a direct impact on retaining employees, but this is dependent on how well these processes are implemented. There are title changes, life events, …


IT asset discovery vs IT asset management

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ITSM

Why Asset Discovery is the Starting Point for ITAM

September 20, 2019

Understanding the technology infrastructure you have is one thing, but what exactly does it mean? The terms discovery and asset management get thrown around a lot in the IT world. It’s important to understand what they mean and how they can work together. As …


5 ways ITSM has changed in past decade

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ITSM

5 Beneficial Ways ITSM Has Evolved Over the Last Decade

September 13, 2019

Technology has changed a lot in a decade. Flashback to 2009 when smartphone adoption was still growing, and the concept of using a service desk to do anything in the office was a relatively foreign concept. While email may have dominated in years past, …