For many organizations, the circumstances of 2020 led to a review of on-premises infrastructure and opportunities to take a leap to the cloud. These decisions are not one-size-fits-all, and there…
IT typically leads the charge on selecting, implementing, and maintaining the organization’s IT Service Management (ITSM) platform of choice. Over time we see ITSM solutions become an integral resource to…
Whether you’re supporting remote teams or working in a hybrid environment, IT asset management (ITAM) is a critical practice to the business and your service management strategy. If you’ve been…
IT Service Management (ITSM) strategies and platforms inherently target IT: it’s a part of the acronym! And, the ITSM platform is the bridge between IT and the organization’s employees. Sure,…
Conferences, while a lot of work, are such a fun outlet to connect with other people in the IT community. It’s an opportunity to learn about new technologies, trends, and…
Both the technology and infrastructure we use have changed how we deliver services to our customers (or employees in this case). But how are our businesses adapting to these changes?…
Knowledge management is a cornerstone of IT service management (ITSM). It provides technical guidance, steps to best troubleshoot issues, and in some cases an outlet to expand on tribal knowledge.…
The IT community has left its indelible mark on me—the sum of my experiences has led me to where I am now. I’m constantly impressed by IT’s creativity and ingenuity.…
Quality service and providing value to service desk users is a sure way to boost employee engagement. In fact, if employees aren’t satisfied with their requests and providers aren’t finding…
My Leslie Knope Moment Long-time listener, first time caller Liz Beavers here… Head Geek? It’s like when Leslie Knope won the election for Pawnee City Council. I’m pinching myself. Throughout…
@AGarejo Hello, We are working towards releasing Orion 2020.2.4 and appreciate the patience of you and all our cust… t.co/x4lwFQFsU4
@DrPayload Hello, Thanks for reaching out. Please send us a DM with your contact info and we'll have someone get in… t.co/CvxmQO6hxN
As the role of the #ITPro continues to evolve, what are the top skills needed? Find out in this article. t.co/bDhW4DmaoR
