Liz is a technical point of contact for SolarWinds Service Desk customers, providing expertise on ITSM best practices, APIs, integrations, and security. She’s ITIL 4 certified and has never met a dog she didn’t want to adopt.

author:

ITSM

4 Key Integrations to Consider for Your Service Desk


One of the greatest challenges for IT departments in the age of digital transformation is consolidating data and creating opportunities for different systems to work together toward common goals. Technology integrations are a key piece of streamlining processes, and that’s especially true in the …







creating a service catalog best practices

author:

ITSM

Best Practices for Launching a Service Catalog


If you find yourself dealing with an influx of requests, a lack of organization, or employees not knowing when to expect services to be completed – it may be time to think about a service catalog. Creating a catalog of services for your internal …



ROI of ITSM

author:

ITSM

Showcasing ITSM ROI & the Powerful Impact of IT


The Subtle, Yet Powerful Impact of IT Sometimes it can be challenging to see the impact of IT and the service desk on an entire organization or business. But the impact of IT on business can be powerful. Well designed, executed, and managed ITSM …