Liz Beavers

It’s a new year, ripe with new trends and technology. Join our Head Geeks as they dive into their 2022 Tech Predictions, beginning with observability – a term becoming prevalent among tech pros. Listen in…

IT pros juggle a lofty list of responsibilities. They’re tasked with navigating new technology, maintaining continuity for hybrid work environments, devising creative solutions, all while ensuring those they support are successful. In our day-to-day interactions, we often…

When you hear the term service desk, what generally comes to mind? Perhaps it’s to get a password reset, maybe ordering a new laptop, your run-of-the-mill asks for IT. Have you…

Imagine every time you visited the service desk to submit a ticket, you were greeted by the boisterous drums from the medley of the Olympics—you’d feel like a gold medalist!…

This past April, my husband and I took on our most exciting and daunting chapter yet: parenthood. Despite the chaos around us, we made the most of our pregnancy and…

With Memorial Day right around the corner, customers are preparing their carts for a weekend of online sales and shopping. Unfortunately, the increase in online traffic for holiday sales is…

For many businesses, one of their ultimate goals is to provide excellent services to their customers. But what about the employees facilitating the customer experience? Today’s employees are more reliant…

For many organizations, the circumstances of 2020 led to a review of on-premises infrastructure and opportunities to take a leap to the cloud. These decisions are not one-size-fits-all, and there…

Last month we celebrated IT Pro Day, a holiday designed to recognize tech pros and the work they do. As everyone was challenged with navigating 2020’s evolving landscape, IT pros…

IT typically leads the charge on selecting, implementing, and maintaining the organization’s IT Service Management (ITSM) platform of choice. Over time we see ITSM solutions become an integral resource to…