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Liz Beavers

Head Geek

Like many IT professionals, Liz’s entry into the tech industry was unconventional. With plans to pursue a career in public relations, Liz’s career quickly took a turn toward technology. She got her start working as a customer success manager with a research platform for the financial industry prior to joining Samanage, now SolarWinds Service Desk. Prior to becoming a SolarWinds Head Geek, Liz served as the technical point of contact for SolarWinds Service Desk customers. In this role, she combined the best of both worlds: her passion for communicating with prospective and existing customers while leaning on her multiple ITIL certifications to provide ITSM best practices to help alleviate pain points, work smarter, and streamline service desk operations. Liz is a formally trained public speaker and is actively involved in the service management community, participating in and hosting podcasts, webcasts, panel discussions, and speaking at large-scale industry events. She attended James Madison University where she earned a B.A. in Communication Studies. She's ITIL 4 certified and has never met a dog she didn't want to adopt.

Posts Featuring Liz Beavers

Making Your Service Desk the GOAT

Imagine every time you visited the service desk to submit a ticket, you were greeted by the boisterous drums from the medley of the Olympics—you’d feel like a gold medalist!…

The Service Desk and Parenthood’s Shared Classroom

This past April, my husband and I took on our most exciting and daunting chapter yet: parenthood. Despite the chaos around us, we made the most of our pregnancy and…

3 Tips to Prepare for an Online Holiday Shopping Surge

With Memorial Day right around the corner, customers are preparing their carts for a weekend of online sales and shopping. Unfortunately, the increase in online traffic for holiday sales is…

What Is ITSM (IT Service Management)?

For many businesses, one of their ultimate goals is to provide excellent services to their customers. But what about the employees facilitating the customer experience? Today’s employees are more reliant…

IT Service Management: The Supporting Bridge for Hybrid IT Infrastructure

For many organizations, the circumstances of 2020 led to a review of on-premises infrastructure and opportunities to take a leap to the cloud. These decisions are not one-size-fits-all, and there…

IT Pros: The Next Generation — SolarWinds TechPod 034

Last month we celebrated IT Pro Day, a holiday designed to recognize tech pros and the work they do. As everyone was challenged with navigating 2020’s evolving landscape, IT pros…

Facilities and the Service Desk: There’s a Space for That!

IT typically leads the charge on selecting, implementing, and maintaining the organization’s IT Service Management (ITSM) platform of choice. Over time we see ITSM solutions become an integral resource to…

Level Up Your IT Asset Management Strategy

Whether you’re supporting remote teams or working in a hybrid environment, IT asset management (ITAM) is a critical practice to the business and your service management strategy. If you’ve been…

Beyond IT: Expanding the Service Desk’s Footprint

IT Service Management (ITSM) strategies and platforms inherently target IT: it’s a part of the acronym! And, the ITSM platform is the bridge between IT and the organization’s employees. Sure,…

IT Pro Day 2020: You Were Built for This — SolarWinds TechPod 032

Every year, on the third Tuesday of September, we celebrate IT Pro Day – a day set aside to recognize all tech pros and the work they do. For some obvious reasons, this…

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Head Geek @PastaOverEther examines the cybersecurity challenges of working remotely and how to protect infrastructu… t.co/XuAbjXANEI

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This blog shows how ITIL guiding principles can apply to communication processes, too. t.co/6Cek5uVVow

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Consider these options when choosing a SQL Server monitoring solution. t.co/KKtguPobrH