A recent conversation on Twitter struck a nerve with me. The person posited that, “If you’re a sysadmin, you’re in customer service. You may not realise it, but you are…
In the age of exploration, cartographers used to navigate around the world and map the coastlines of unexplored continents. The coastline of IT, and moreover the inner landscapes and features,…
No, it’s not the latest culinary invention from a famous Italian chef: spaghetti cabling (a nice wording for cabling inferno) is a sour dish we’d rather not eat. Beyond this…
I love watching those modern movies where IT works magically. In these movies, any average Joe with access to a computer or terminal can instantly access anything with seamless effort.…
Business services and infrastructure services have divergent interests and requirements: business services are not focusing on IT. They may leverage IT, but their role is to be a core enabler…
