Tag: Incident Management
How to Plan for Major Incidents in ITSM
August 2, 2018
IT Service Management
A “major incident” can be a nightmare for any business – that much seems agreed upon. In practice, however, defining what a major incident is and how to respond to…
The Benefits of a Successful ITIL Incident Management System
January 29, 2018
IT Service Management
Successful incident management will prevent these problems from interrupting business processes (any longer than necessary) or impacting other IT services.
