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Tim Lawes

Tim Lawes

Tim Lawes serves as Manager of Solutions Engineering, ITSM at SolarWinds. ITIL 4 certified, he brings 10+ years of training and consulting experience in the software industry, helping customers find creative solutions and implement ITSM best practices.

Posts Featuring Tim Lawes

7 Ways Cloud-Based ITSM Solutions Can Make IT Support a Breeze

Moving to the cloud is one of the most critical trends in digital transformation. Gartner even predicts that by 2022, 90% of companies will be using cloud services. As cloud…

Lift the Haze of the Cloud With These 6 Considerations

Gartner says when COVID-19 hit the United States in March, 88% of businesses mandated or strongly encouraged employees to work from home. Sales, marketing, human resources, and most other business…

7 Considerations for Campus IT During the ’20-’21 School Year

When COVID-19 hit in the spring and schools quickly transitioned to remote learning, we saw in real-time how important IT departments in education are. It was IT’s quick thinking that…

4 Ways to Improve Your Change Management Practices

Okay, good. You have a change management practice in place. You know how to define it, its benefits, how to get the process started, and how to measure its success.…

Change Templates: Your Roadmap for Necessary IT Changes

For some, change is something to look forward to. For others, it may be scary and anxiety-inducing. If the latter describes your organization, it may be time to rethink your…

How to Drive End Users to Adopt Self-Service in the Service Desk

Self-service can be an ideal solution in many cases. Just think about the number of times you’ve troubleshooted issues with your car, fixed the WiFi in your home, or replaced…

Why Change Documentation is Critical to Your Post-COVID Success

Although it’s unclear when this pandemic will end, we know it will. For now, IT departments all over the world are doing their best to solve unique challenges, including (in…

How IT Pros Can Elevate to IT Champions for the Business

We all know digital transformation is not a matter of “if” but “when.” The way employees work is changing, technology is evolving, and the responsibilities of IT pros are growing.…

Incident Management: Best Practices for ITSM Pros

“My laptop is acting up.” “The printer isn’t responding.” “I can’t connect to the internet.” These types of issues are at the heart of what every IT technician handles day…

How ITIL Practices Can Simplify Hybrid IT

According to IBM, 98% of companies plan to use hybrid cloud computing by 2021. That means almost everyone will be managing some combination of on-premises and cloud-based infrastructure. The trend…


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As employees continue to work more distributed than ever before, the expectations for business applications has nev… t.co/lwd32U6TUf

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Have you completed this month's #THWACKmission? Check out this thread with @THWACK, @SolarWindsITSM, and… t.co/KTKJo9jo0j

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What lessons can channel businesses learn from 2020 for a more successful year? Exploring new vertical markets will… t.co/93j4rZEVh7