About Us > Jason Yeary

Jason Yeary

Jason Yeary is a technical expert for SolarWinds Service Desk customers and a former service desk manager in the healthcare industry. He is ITIL 4 certified and specializes in ITSM best practices, configuration, and integrations. He also has a refined palate for craft beer and knows professional football news before it's on your TV.

Posts Featuring Jason Yeary

Using AI and Automation to Enrich the Employee Service Experience

Artificial intelligence (AI) continues to take its place in the tech field. From virtual assistants to software capable of self-remediation, AI enhances everyday user experiences and increases the use of…

Is Your ITAM Strategy Ready for 2021?

IT asset management (ITAM) is one of the most crucial strategies for businesses to practice. If 2020 had you shuffling monitors and laptops all over the country, 2021 isn’t going…

What Is Help Desk Software?

Raise your hand if you’re in IT and you’ve at some point in your career worked on the help desk. That’s what we thought. As the front lines of support…

Go HAM on Your ITAM Strategy by Avoiding These 6 Mistakes

Okay, now we have you thinking about ham and that delicious holiday meal on the horizon. While not quite as delicious, hardware asset management, or HAM, is something IT should…

An IT Pro’s Declassified School Success Guide

Class is almost in session, and this year will look very different than it did in years past. Depending on the state and district, school officials have decided to continue…

Is Your Service Desk Too Complicated to Use?

It’s an exchange that happens almost every day in every business office: Employee peeks over the divider and asks her coworker, “Hey, how do I connect this to Bluetooth?” Maybe…

CMDB: Your Family Tree of Dependencies

Configuration items (CIs) in the configuration management database (CMDB) stores information regarding the relationships among its assets. IT configuration management is becoming increasingly critical in order to maintain service levels…

Flying the Service Desk to HR and Beyond

How would you describe successful IT services? Reliable, efficient, and user-friendly are adjectives that often come to mind. Many IT departments leverage an ITSM solution to help deliver high quality…

ITIL 4 Certifications: A Guide for Service Desk Pros

The ITIL framework is more than a best practice guide for IT service management (ITSM); it’s a way to design a strategy that creates value for the customer and service…


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In this blog post Aaron Bertrand breaks down how GDPR protects your sensitive data. Read here:… t.co/q9cJ8tWsc1

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@irgordon Hi Ian, we've passed this along to our team. Thank you.