Website Downtime and What to Do About It
October 11, 2018
ITSM
Website downtime is frustrating for anyone that depends upon your site for anything. Downtime is especially troubling for E-commerce websites, but it can affect any website and it can occur for a variety of reasons. Website downtime can bring your business to a complete standstill and eat up your IT resources as you deploy your team to uncover the issues that lead to the downtime and you find a way to fix them.
Furthermore, website downtime, while most obvious when the entire site goes down, is often hidden in backend issues that affect the usability of the site, while preserving the site’s general appearance. For this and other reasons, website downtime can be a serious challenge to track, costing your business serious revenue and affecting your customers’ and competitors’ perception of your overall business. Because of this, your IT team needs to have a website downtime strategy in place. It’s not a matter of if your website will be affected, but when.