Krishna Sai, SVP of Technology & Engineering at SolarWinds, caught up with Digitalisation World to discuss generative AI and its potential to empower IT teams.
Organizations are always seeking ways to improve IT practices, from boosting efficiency to solidifying security, so how can gen AI support these endeavors? Generative AI, says Sai, offers IT teams ways to automate tedious tasks and support ITSM.
The predictive capabilities of gen AI can help IT teams to prepare resources and adjust capacity, as well as having the potential to make ITSM accessible for small and medium-sized businesses without burdensome financial investment.
Human collaboration and oversight remain key to the success of gen AI, according to Sai, with true operational excellence resulting from the combination of AI's processing power and human insights.
By combining AI's processing power with human judgement, organisations can achieve a higher level of operational excellence. As a technology, GenAI excels in incident management and root-cause problem-solving. It can quickly analyse incident patterns, identify root causes and suggest remediation steps. It’s then up to IT professionals to review these suggestions, make adjustments as needed and implement solutions. This collaborative approach helps accelerate incident resolution, minimise downtime and improve overall service quality. GenAI’s integration into ITSM might seem like it’s reaching a pivotal moment. But it’s only the beginning. Far from being a threat, it’s rapidly becoming a deeply effective way to empower IT teams.
