Customer Stories

Latest Posts in Customer Stories

The KPI Commandments: A Guide to Setting Targets in IT

As VP of Business Applications at SolarWinds, I have the privilege of working with a team of IT professionals dedicated to achieving operational excellence. Our internal metrics for mean time…

Saving Customers Money Through Thoughtful Solutions to Long-Term Problems

As EVP, chief customer officer, I regularly speak with enterprise-level customers to provide continued support and strategize how SolarWinds can best support their goals. When my team or I meet…

“I can now sleep at night.” How Corevist Achieved Single-Pane-of-Glass Observability

In October 2022, we released SolarWinds Observability SaaS (formerly known as SolarWinds Observability), our cloud-native SaaS observability solution. For companies like Corevist, the solution provided them with the ability to…

Our Inaugural Customer Advisory Board Meeting: Solving Business Challenges With Observability

This past October, we had the pleasure of meeting with 11 IT leaders from diverse industries—including healthcare, financial services, education, telecom, logistics, and technology— as part of our inaugural SolarWinds…

How We Use the Customer Feedback Survey to Optimize Customer Experiences

As director of customer success, understanding and improving the customer experience is my main priority. In my years with SolarWinds, I’ve found the best way to do this is to…