it service management

Tag: it service management

ITSM vs. ITAM: What’s the Difference?

ITSM and ITAM – Better Together For many of us, even some who may have been in the IT game for a while, it can be challenging to navigate the…

ITIL 4 Launch and Key Takeaways From Pink19

The Pink19 Conference in Las Vegas featured the rollout of ITIL 4. Our Samanage team has you covered with all of the highlights.

What IT Service Management Pros Should Know About CX (Customer Experience)

Discover key concepts of integrating customer experience (CX) management into your IT service management strategy and how it can improve your employee services.

The Guiding Principles For ITIL Practitioners

Your Service Desk is the nexus of your communication with both internal and external stakeholders, your customers, and your entire organization.

How to Eliminate Silos Using DevOps

For too long, development and operations teams have operated in a vacuum, independent of one another. These silos limit communication between teams, often at the expense of the company.

Federal IT Management 10 Years from Now: New Skills Required

Here is an interesting article from my colleague Joe Kim, in which he discusses what we can expect to see in the future as federal IT professionals.   Over the…

6 Problems Your IT Service Desk Should Solve

Today’s IT service desks and IT organizations face countless challenges. These challenges can be effectively overcome with a comprehensive IT service management (ITSM) strategy, and the right supporting solutions in…

Modern ITSM Practices: CMDB and Asset Management

Faster, smarter service begins with collecting the data within your organization. To date, the CMDB is the most effective way to collect, store, and organize that data.

Modern ITSM Practices: ITIL for Today

You can, and should, apply fundamentals of ITIL to new challenges in service. The ITIL framework will survive because it’s designed to align with the business goals of the employees…

Modern ITSM Practices: Automation

A service desk automation is a customizable rule that will automatically make routine decisions based on data input, speeding up service processes and empowering the organization through thousands of little…