As a Marketing Manager for the ITSM group, Chris works with SolarWinds customers and our internal team of ITIL pros to share best practices and stories of service management success. He leads production of ITSM videos, podcasts, and customer stories with over ten years of professional experience in multimedia content.

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ITSM

Biggest Takeaways from Service Management World 2019


Last week, our team introduced SolarWinds® Service Desk to ITSM pros at HDI’s Service Management World (SMW). Though it wasn’t our first SMW (we’ve previously attended as Samanage, a founding partner of the event), it was our debut under the SolarWinds umbrella after April’s …



5 ways ITSM has changed in past decade

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ITSM

ITSM vs. ITAM: What’s the Difference?


ITSM and ITAM – Better Together For many of us, even some who may have been in the IT game for a while, it can be challenging to navigate the wide variety of acronyms dotting the contemporary IT map. One basic distinction that can …






change management checklist

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ITSM

Change Management Checklist


As a general concept, change management is relatively straightforward, if a bit broad in its scope. Change management as an ITSM discipline, on the other hand, is more specific in its scope.



ITSM digital transformation

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ITSM

ITSM: The Perfect Place to Begin Your Digital Transformation


Digital transformation impacts every department, in every organization, in every industry. Although it has a big return, it can be expensive, and it can be difficult to adjust to the amount of tools and data scattered throughout an organization. That’s why IT service management (ITSM) plays a vital role.