As a Marketing Manager for the ITSM group, Chris works with SolarWinds customers and our internal team of ITIL pros to share best practices and stories of service management success. He leads production of ITSM videos, podcasts, and customer stories with over ten years of professional experience in multimedia content.



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ITSM

Biggest Takeaways from Service Management World 2019

November 19, 2019

Last week, our team introduced SolarWinds® Service Desk to ITSM pros at HDI’s Service Management World (SMW). Though it wasn’t our first SMW (we’ve previously attended as Samanage, a founding partner of the event), it was our debut under the SolarWinds umbrella after April’s …



5 ways ITSM has changed in past decade

author:

ITSM

ITSM vs. ITAM: What’s the Difference?

May 14, 2019

ITSM and ITAM – Better Together For many of us, even some who may have been in the IT game for a while, it can be challenging to navigate the wide variety of acronyms dotting the contemporary IT map. One basic distinction that can …


launching service catalog best practices

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ITSM

9 Things You Can Do From Your Incident Queue

March 12, 2019

A service desk technician should be able to complete a large chunk of his/her work right from that queue, with a clear picture of the overall workload AND an ability to leverage their service tools to resolve individual tickets.





change management checklist

author:

ITSM

Change Management Checklist

August 21, 2018

As a general concept, change management is relatively straightforward, if a bit broad in its scope. Change management as an ITSM discipline, on the other hand, is more specific in its scope.