It’s nearly impossible to overstate the impact that the COVID-19 virus has had on businesses around the world. The unusual circumstances have forced organizational leaders to prepare and respond quickly. For almost any organization where remote work is possible, “work from home” is the …
One year after the launch of ITIL® 4, the Pink20 IT Service Management Conference followed up with a Batman theme — appropriate, given Batman is a superhero whose only superpower is cutting edge technology. In today’s climate of digital transformation, CIOs and IT leaders …
Last week, our team introduced SolarWinds® Service Desk to ITSM pros at HDI’s Service Management World (SMW). Though it wasn’t our first SMW (we’ve previously attended as Samanage, a founding partner of the event), it was our debut under the SolarWinds umbrella after April’s …
What is Employee Engagement? What’s the best place you’ve ever worked? Why did you like it so much? Great manager and coworkers? Flexible work schedule? Nice paycheck? These are the reasons that often come to mind. But according to Forrester, the number-one factor in …
ITSM and ITAM – Better Together For many of us, even some who may have been in the IT game for a while, it can be challenging to navigate the wide variety of acronyms dotting the contemporary IT map. One basic distinction that can …
A service desk technician should be able to complete a large chunk of his/her work right from that queue, with a clear picture of the overall workload AND an ability to leverage their service tools to resolve individual tickets.
The Pink19 Conference in Las Vegas featured the rollout of ITIL 4. Our Samanage team has you covered with all of the highlights.
Samanage moves up six spots on G2 Crowd’s top software companies in 2019.
Take a long, critical look at your IT help desk solution to see if it enables your organization to meet a growing list of demands. If you find any of the following shortcomings, it might be time to look for a new solution.
As a general concept, change management is relatively straightforward, if a bit broad in its scope. Change management as an ITSM discipline, on the other hand, is more specific in its scope.