About Us > Chris McManus
Chris McManus

Chris McManus

Marketing Manager, ITSM, SolarWinds

Chris McManus is a multimedia content producer at SolarWinds. He works with Service Desk customers on case studies and video stories, and he’s the go-to producer for ITSM webinars and training material. Chris contributes to Orange Matter™, THWACK ®, SolarWinds Lab™, SolarWinds TechPod™ and SolarWinds THWACKcamp™. Prior to joining the SolarWinds team, Chris was the brand manager for an ESPN Radio affiliate, and still enjoys all things sports.

Posts Featuring Chris McManus

How IT Service Desk Pros Can Support the New Reality of Work From Home

It’s nearly impossible to overstate the impact that the COVID-19 virus has had on businesses around the world. The unusual circumstances have forced organizational leaders to prepare and respond quickly.…

Pink20 Takeaways: Familiar ITSM Challenges and Stronger Solutions

One year after the launch of ITIL® 4, the Pink20 IT Service Management Conference followed up with a Batman theme — appropriate, given Batman is a superhero whose only superpower…

Biggest Takeaways from Service Management World 2019

Last week, our team introduced SolarWinds® Service Desk to ITSM pros at HDI’s Service Management World (SMW). Though it wasn’t our first SMW (we’ve previously attended as Samanage, a founding…

Why the Service Desk Has Become the Center for Employee Engagement

What is Employee Engagement? What’s the best place you’ve ever worked? Why did you like it so much? Great manager and coworkers? Flexible work schedule? Nice paycheck? These are the…

ITSM vs. ITAM: What’s the Difference?

ITSM and ITAM – Better Together For many of us, even some who may have been in the IT game for a while, it can be challenging to navigate the…

9 Things You Can Do From Your Incident Queue

A service desk technician should be able to complete a large chunk of his/her work right from that queue, with a clear picture of the overall workload AND an ability…

ITIL 4 Launch and Key Takeaways From Pink19

The Pink19 Conference in Las Vegas featured the rollout of ITIL 4. Our Samanage team has you covered with all of the highlights.

Samanage Moves Up the List of G2 Crowd’s Best Software Companies for 2019

Samanage moves up six spots on G2 Crowd's top software companies in 2019.

12 Red Flags That Your IT Help Desk Solution is Behind the Times

Take a long, critical look at your IT help desk solution to see if it enables your organization to meet a growing list of demands. If you find any of…

Change Management Checklist

As a general concept, change management is relatively straightforward, if a bit broad in its scope. Change management as an ITSM discipline, on the other hand, is more specific in…


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Not enough event details with #Ruby puts but the built-in logger is too chatty? Find the #LogManagement sweet spot… t.co/lCtaC0OnP8

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Learn how the #ServiceDesk can become a more central resource for employee tech requests in this @VMBlog article. t.co/m2o1eMOaDX

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As employees continue to work more distributed than ever before, the expectations for business applications has nev… t.co/lwd32U6TUf