About Us > Chris McManus
Avatar photo

Chris McManus

Marketing Manager, ITSM, SolarWinds

Chris McManus is a multimedia content producer at SolarWinds. He works with Service Desk customers on case studies and video stories, and he’s the go-to producer for ITSM webinars and training material. Chris contributes to Orange Matter™, THWACK ®, SolarWinds Lab™, SolarWinds TechPod™ and SolarWinds THWACKcamp™. Prior to joining the SolarWinds team, Chris was the brand manager for an ESPN Radio affiliate, and still enjoys all things sports.

Posts Featuring Chris McManus

The End of the End User in ITSM

As product users diversify, we suggest a new term to better capture their service needs. End user is impersonal and generic. We want to think of them as who they…

Modern ITSM Practices: Service Portal

Once you've built a service catalog and a powerful knowledge base, you need a place to make these services accessible. The service portal will bring all of your employee services…