Laura Miller is the Senior Director of Sales Operations, ITSM at SolarWinds. She works one-on-one with customers ranging from SMB to Fortune 500, providing them with a modern way to look at service management. Laura’s ITIL experience and ITIL v3 Foundations certification provides her with a unique understanding of the service management industry. Her guilty pleasures are anything chocolate, ice coffee, and reality TV.






6 problems IT service desk solve

author:

ITSM

6 Problems Your IT Service Desk Should Solve

May 1, 2018

Today’s IT service desks and IT organizations face countless challenges. These challenges can be effectively overcome with a comprehensive IT service management (ITSM) strategy, and the right supporting solutions in place.


self service portal three ways

author:

ITSM

Self-Service Portal: Three Ways to Increase Employee Adoption

February 6, 2018

The key to portal adoption is two-fold. First, employees need to understand the benefits to them. It shouldn’t be any sort of inconvenience. They surely don’t want to add another step to their routines if there’s no clear benefit to them. The second key is driving habit-forming behavior to get users to the portal.