Monitoring and Observability

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Putting on your X-Ray Goggles to Visualize the Business Services Spectrum

I love watching those modern movies where IT works magically. In these movies, any average Joe with access to a computer or terminal can instantly access anything with seamless effort.…

Everyone Should Get Behind Modernizing Federal IT Networks

Modernizing legacy systems is back on the front burner. Here’s an interesting article from my colleague, Joe Kim, in which he reminds us not to forget about the network. The…

Extending IT Experience

Working in IT? Feeling lost given everything that’s going on in the industry? Are you confused about what to focus on and how to best apply your knowledge? If you…

Out Of Office: Setting Expectations for Office 365

For a lot of organizations, moving to Office 365 might be one of the first, or possibly biggest, migrations to a public cloud. There can be a lot of stress…

An A-B-C Approach to Improving Security Compliance

Security is always an important topic with our government customers. Here’s an applicable article from my colleague, Joe Kim, in which he offers some tips on compliance. Ensuring that an…

Dungeon Mastering in IT (Part the Fourth)

Flood of Kobolds vs. Epic Boss Fight I had a group where I was running a dragon-themed adventure. Before you gasp and say mockingly, “In Dungeons & Dragons, there are…

Dungeon Mastering in IT (Part the Third)

Short-Circuiting your Adventure I’ve noted that preparation and planning are some of the hallmarks of both a good DM and IT professional, but sometimes planning gets short-circuited. In the past,…

Microsoft Workstation Logs – Focus on What’s Important

Can you have too much of a good thing? Maybe not, but you can certainly have too much of the wrong thing. In my first blog, I introduced the idea…

Dungeon Mastering in IT (Part the Second)

This is the second post in a post that started in Part the First. CRIT! Unplanned Good/Bad Randomness is a part of life.  This has widespread areas of affect: from…

Business Services and their Challenges in Complex Environments

Business services and infrastructure services have divergent interests and requirements: business services are not focusing on IT. They may leverage IT, but their role is to be a core enabler…