About Us > Baxter Overman
Baxter Overman

Baxter Overman

As Marketing Communications Specialist, Baxter helps create content that addresses the challenges IT leaders face everyday, and how IT service management can make life easier for those involved.

Posts Featuring Baxter Overman

Calling All ITSM Pros: Join Us at the Free Virtual IT Event of the Year

The 8th annual virtual IT learning event hosted by SolarWinds®, THWACKcamp, is back again this year, and we’ve got a jam-packed schedule you don’t want to miss as an IT…

IT Pro Day 2019: Saluting Our Tech Pros

This year marks the fifth anniversary of IT Professionals Day! On the third Tuesday of September, we stop to recognize the dedication and hard work it takes to keep the…

5 Self-Service Portal Benefits to Boost Employee Experience

Service portal adoption can be one of those never-ending goals service desk agents and SysAdmins have. Whether you already have a service portal implemented or are just exploring the benefits,…

Give Your IT Pros a Shout Out: It’s #SysAdminDay!

Today marks the 20th anniversary of System Administrator Appreciation day! We want to encourage everyone to thank your sysadmins for all the work they do to keep all the new…

10 IT Service Desk Tasks You Shouldn’t Have to Handle Manually

The day-to-day life for most IT techs can be stressful to say the least. High priority tasks like security and upgrading infrastructure can sometimes be difficult to prioritize when so…

Migrating Help Desks? 7 Questions to Ask for a Smooth Transition

Service desks have come a long way in the last few years, and if you’re looking to migrate to a new solution, it may seem like a daunting task. The…

SolarWinds Service Desk Named Best IT Management Solution

The SolarWinds® Service Desk team is proud to announce our 2019 SIIA CODiE Award win for Best IT Management Solution! This marks our fourth consecutive win, and we are honored…

4 Ways to Measure Service Desk ROI

For IT professionals, it can be difficult to determine how much time to allocate for high-priority tasks that can actually move the needle in a growing business. Unfortunately, a little…

Service Desk ROI:5 Companies Seeing Big Returns

Seeing a positive return on investment when it comes to a service desk can be challenging without the right solution in place. Whether it is properly routing requests or creating…

Samanage Service Platform Named Finalist in 2019 SIIA CODiE Awards

We are thrilled to be named a SIIA CODiE Awards finalist — for the fourth consecutive year! This year’s nomination of Samanage Service Platform for “Best IT Management Solution” follows…


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@AGarejo Hello, We are working towards releasing Orion 2020.2.4 and appreciate the patience of you and all our cust… t.co/x4lwFQFsU4

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@DrPayload Hello, Thanks for reaching out. Please send us a DM with your contact info and we'll have someone get in… t.co/CvxmQO6hxN

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As the role of the #ITPro continues to evolve, what are the top skills needed? Find out in this article. t.co/bDhW4DmaoR