As a Product Manager, ITSM, Joseph works closely with product engineers and customers to ensure SolarWinds Service Desk meets both customer needs and market demands, including key product features like Live Chat. With more than a decade in the technology industry, Joseph’s previously worked with companies like Apple and Red Hat to provide customers globally with positive technical experiences.


Service Oriented IT

author:

ITSM

Service-Oriented IT – What Is It?

June 4, 2019

What Does It Mean To Be “Service Oriented”? One of the biggest challenges facing contemporary IT leaders is finding the requisite time to be an innovative partner to the entire organization while continually fighting fires. At an overwhelming majority of organizations, the budget reflects …









defining employee engagement ITSM

author:

ITSM

7 Ways HR Can Collect Data Through the Service Desk

June 19, 2018

Human resources is the department that most often deals directly with employees, and in fact, HR can collect data to create a service-desk-style experience, removing the friction from daily requests, and connecting employees to the solutions they need.