About Us > Joseph Brown
Joseph Brown

Joseph Brown

Product Manager, ITSM, SolarWinds

Joey Brown is a product manager in the SolarWinds ITSM business unit. He works on particular areas of product feature sets and functionality, testing new releases with SolarWinds Partners, and coordinating among internal teams. He connects with Service Desk users from all industries and use cases to better understand the ways they provide business value through service management. Joey is former implementation manager, where he helped hundreds of Service Desk customers configure their applications for go-live.

Posts Featuring Joseph Brown

How the IT Service Desk Can Better Engage with Remote Employees

According to a report based on statistics from the U.S. Census and the U.S. Bureau of Labor, remote work has increased nearly 160% since 2005. It’s no secret that the…

Service-Oriented IT – What Is It?

What Does It Mean To Be “Service Oriented”? One of the biggest challenges facing contemporary IT leaders is finding the requisite time to be an innovative partner to the entire…

Chatbot Development: Why Chatbots Need Backstories

Relatable chatbots are the present and future of ITSM, so learn more about why it’s important to develop their backstories.

Are ETL Processes Still Relevant for Today’s IT Automations

Relatable chatbots are the present and future of ITSM, so learn more about why it’s important to develop their backstories.

Cloud Based Software Design Best Practices When Upgrading Your IT Service Desk

Upgrading your IT service desk? Learn what elements should be included in your cloud-based software design prior to launch.

How CMDB Data Inaccuracies Affect Organizational Processes

How do you deliver the highest quality service, drive user engagement and stakeholder satisfaction, and make quality decisions regarding your infrastructure as an organization if the data underpinning your organization…

Things That Merit Consideration During Service Desk Implementation

The route to successful integration, now more than ever, lies in building and implementing a comprehensive and employee-focused service management strategy.

How CMDB Data Inaccuracies Can Impact ITSM Success

CMDB data inaccuracies can have a poisoning effect, multiplying as it reaches through various aspects of your organization and its practices.

Implementing 5 Essential ITSM Best Practices Throughout Your Organization

ITSM best practices already help remove the service friction in IT, but they can also be helpful in daily requests for other departments. In this post, we’re going to look…

7 Ways HR Can Collect Data Through the Service Desk

Human resources is the department that most often deals directly with employees, and in fact, HR can collect data to create a service-desk-style experience, removing the friction from daily requests,…

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@AGarejo Hello, We are working towards releasing Orion 2020.2.4 and appreciate the patience of you and all our cust… t.co/x4lwFQFsU4

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As the role of the #ITPro continues to evolve, what are the top skills needed? Find out in this article. t.co/bDhW4DmaoR