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Anne Badalamenti

Anne Badalamenti

Manager, Marketing ITSM

As the Manager, Marketing ITSM at SolarWinds, Anne helps showcase the value of a unified service management strategy and the benefits it can provide to your service providers, employees, and bottom-line alike. Anne has more than 10 years' experience, including on behalf of leading global tech companies like Microsoft and Samsung.

Posts Featuring Anne Badalamenti

Survey: IT Pros Weigh In On How Technology Is Impacting Employees

Everyone’s talking about artificial intelligence, bots, and digital transformation, but what do IT pros in the trenches actually think when it comes to the trends and technologies that are likely…

Most Influential ITSM Thought Leaders to Follow in 2019

Learn about the top five most influential thought leaders in the ITSM industry and what they’re doing to drive innovation within the IT service desk.

5 Simple Ways You Can Boost Customer Satisfaction with the Service Desk

With a modern service management solution, you can take advantage of the following five capabilities to boost internal customer satisfaction within the service desk.

3 Service Catalog Items Any Organization Can Use

The more items in your service catalog, the more quickly and efficiently you can serve your employees. The service catalog can effectively handle a number of processes beyond traditional IT…

Customer Spotlight: 5 Employee Service Management Leaders that Use Samanage

Many IT departments have already taken the important steps of introducing automated workflows and driving employees to the service portal. If so, their service management strategy is probably thriving in…

Advantages of Capacity Management

The advantages of capacity management are plentiful. Simply put, IT capacity management is an ideal arrived at through the construction of a set of processes and monitoring efforts.

5 Ways to Boost Service Delivery with IT Asset Management

Tie your IT assets and CMDB to the rest of your service desk: incident management, change management, service requests, etc. Here are five areas of service delivery where you’ll see…

How HR Can Follow the Service Desk Model

One way to improve the employee experience is to connect them to all of the services HR provides. I recommend building a service desk experience for HR in a four…

Tweets

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Not enough event details with #Ruby puts but the built-in logger is too chatty? Find the #LogManagement sweet spot… t.co/lCtaC0OnP8

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Learn how the #ServiceDesk can become a more central resource for employee tech requests in this @VMBlog article. t.co/m2o1eMOaDX

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As employees continue to work more distributed than ever before, the expectations for business applications has nev… t.co/lwd32U6TUf