Everyone’s talking about artificial intelligence, bots, and digital transformation, but what do IT pros in the trenches actually think when it comes to the trends and technologies that are likely coming to an office near you? The results may surprise you. We surveyed* global …
Learn about the top five most influential thought leaders in the ITSM industry and what they’re doing to drive innovation within the IT service desk.
With a modern service management solution, you can take advantage of the following five capabilities to boost internal customer satisfaction within the service desk.
The more items in your service catalog, the more quickly and efficiently you can serve your employees. The service catalog can effectively handle a number of processes beyond traditional IT workflows.
Many IT departments have already taken the important steps of introducing automated workflows and driving employees to the service portal. If so, their service management strategy is probably thriving in IT. The next step is a HUGE opportunity to introduce the strategy throughout the entire organization.
The advantages of capacity management are plentiful. Simply put, IT capacity management is an ideal arrived at through the construction of a set of processes and monitoring efforts.
Tie your IT assets and CMDB to the rest of your service desk: incident management, change management, service requests, etc. Here are five areas of service delivery where you’ll see immediate improvement:
One way to improve the employee experience is to connect them to all of the services HR provides. I recommend building a service desk experience for HR in a four step process.