Bruno has been in the Information Technology (IT) industry for over 20 years, with most of his roles revolving around computer networking in some form or another (i.e., design, architecture, implementation, support, and troubleshooting). Other roles he’s held in my career have been in sales, training, programming, desktop support, and server administration. In addition to designing, architecting, and implementing network solutions, Bruno also loves troubleshooting networks and applications. Any day he gets to perform packet analysis is a good day – at least it’s a good day for him.

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ITSM

ITSM: A Conversation With Garry Schmidt, Part 3


Garry Schmidt first got involved in IT Service Management almost 20 years ago. Since becoming the manager of the IT Operations Center at SaskPower, ITSM has become one of his main focuses. Here are part 1 and part 2 of our conversation. Bruno: What …


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ITSM

ITSM: A Conversation With Garry Schmidt, Part 2


Garry Schmidt first got involved in IT Service Management almost 20 years ago. Since becoming the manager of the IT Operations Center at SaskPower, ITSM has become one of his main focuses. Here’s part 1 of our conversation. Bruno: How has the support been …


author:

ITSM

ITSM: A Conversation With Garry Schmidt


Garry Schmidt first got involved in IT service management (ITSM) almost 20 years ago. Since becoming the manager of the IT Operations Center at SaskPower, ITSM has become one of his main focuses. Bruno: What are your thoughts on ITSM frameworks? Garry: Most frameworks …


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ITSM

ITSM: The Tie That Binds


Few relationships sail along without ever having to cross stormy seas. Even the best marriages need to batten down the hatches occasionally. A combination of genuine involvement, good communication, and various tools used by all involved is the best way to extend the time …