Melody Scheidler is an ITIL 4 certified senior solutions engineer at SolarWinds with expertise in ITSM best practices, service desk integrations and API, and SaaS security and privacy. She serves as a technical point of contact for SolarWinds Service Desk customers of all sizes.


SLAs May Be Killing Your Service Desk

April 23, 2020

It’s no mystery that everyone’s job is dependent on technology. How long can a sales director go without access to the CRM platform? How long can the creative manager survive while locked out of Photoshop? How well can YOU perform when your laptop won’t …


7 Repetitive IT Incidents and Faster Ways to Resolve Them

March 5, 2020

As IT’s responsibilities continue to increase, many service desk technicians are still tied up with familiar incidents. The specific issues might change over time, but the repetitive ticket is a frustration as old as business technology. This blog will address seven common IT issues …