Melody Scheidler is an ITIL 4 certified senior solutions engineer at SolarWinds with expertise in ITSM best practices, service desk integrations and API, and SaaS security and privacy. She serves as a technical point of contact for SolarWinds Service Desk customers of all sizes.

ITSM

A Beautiful ITSM Union: ITIL and DevOps

September 17, 2020

Since the launch of ITIL 4, incorporating DevOps into service management strategy has been a hot topic. On the surface, both DevOps and ITIL are frameworks that can help facilitate successful operations surrounding IT services. But that doesn’t mean that IT pros need to …



ITSM

SLAs May Be Killing Your Service Desk

April 23, 2020

It’s no mystery that everyone’s job is dependent on technology. How long can a sales director go without access to the CRM platform? How long can the creative manager survive while locked out of Photoshop? How well can YOU perform when your laptop won’t …


ITSM

7 Repetitive IT Incidents and Faster Ways to Resolve Them

March 5, 2020

As IT’s responsibilities continue to increase, many service desk technicians are still tied up with familiar incidents. The specific issues might change over time, but the repetitive ticket is a frustration as old as business technology. This blog will address seven common IT issues …


benefits of IT asset discovery and tracking

ITSM

5 Benefits of IT Asset Discovery and Tracking

June 25, 2019

It’s 12:00 a.m. — do you know where your IT assets are? The task of managing and organizing hundreds or thousands of devices and software licenses might seem daunting, but it is critical for IT teams seeking to minimize downtime for employees and even …