About Us > Melody Scheidler

Melody Scheidler

Melody Scheidler is an ITIL 4 certified senior solutions engineer at SolarWinds with expertise in ITSM best practices, service desk integrations and API, and SaaS security and privacy. She serves as a technical point of contact for SolarWinds Service Desk customers of all sizes.

Posts Featuring Melody Scheidler

What Is Ticketing Software?

When something goes wrong with a user’s device, who do they turn to for help? Maybe an employee walks up to their favorite IT team member’s desk or sends them…

A Beautiful ITSM Union: ITIL and DevOps

Since the launch of ITIL 4, incorporating DevOps into service management strategy has been a hot topic. On the surface, both DevOps and ITIL are frameworks that can help facilitate…

Beyond SLAs: Getting to the Core of Service Delivery With XLAs

As a consumer, you most likely can agree that the overall experience in the buying process is equally, if not more, important than the product or service itself. Forbes actually…

SLAs May Be Killing Your Service Desk

It’s no mystery that everyone’s job is dependent on technology. How long can a sales director go without access to the CRM platform? How long can the creative manager survive…

7 Repetitive IT Incidents and Faster Ways to Resolve Them

As IT’s responsibilities continue to increase, many service desk technicians are still tied up with familiar incidents. The specific issues might change over time, but the repetitive ticket is a…

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Great APM isn’t in a galaxy far, far away. In fact, AppOptics is TopRated! t.co/QxxvNUgzpL

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ICYMI: This fifth and final piece to the CMMI overview covers Level 5 and the advantage of business agility from a… t.co/nuDX46mbj2

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It pays to be proactive instead of reactive during incident management. And there’s wealth in setting up time-based… t.co/fZZRSVsJNk