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Sarah Nielsen

Sarah Nielsen is a Manager, On-Boarding, ITSM, helping customers set up their service desk according to their organization's goals. She is also the resident Star Trek expert.

Posts Featuring Sarah Nielsen

5 IT Service Management Resolutions for 2020

For many, New Year’s resolutions emphasize a fresh start and becoming better versions of themselves; adopting a healthier lifestyle, being more organized, starting a business, starting a family. The list…

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Great APM isn’t in a galaxy far, far away. In fact, AppOptics is TopRated! t.co/QxxvNUgzpL

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ICYMI: This fifth and final piece to the CMMI overview covers Level 5 and the advantage of business agility from a… t.co/nuDX46mbj2

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It pays to be proactive instead of reactive during incident management. And there’s wealth in setting up time-based… t.co/fZZRSVsJNk