For many, New Year’s resolutions emphasize a fresh start and becoming better versions of themselves; adopting a healthier lifestyle, being more organized, starting a business, starting a family. The list of resolutions is infinite. But how are organizations preparing for the new year? It’s …
For all the contemporary talk about digital transformation and how it’s happening all around us, it can be maddening, trying to get your head wrapped around what it actually is and how to accomplish it.
Establishing and refining CSI goals, metrics, and overall strategy ensuring that they are rooted in both your organizational mission and your long-term IT vision is so important.
One of the most common questions that we receive during implementation is, “What is the difference between an incident and a service request?” While most people are familiar with “tickets” or “incidents”, they may not understand all of these terms when you throw them …
