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Sarah Nielsen
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Sarah Nielsen

Sarah Nielsen is a Manager, On-Boarding, ITSM, helping customers set up their service desk according to their organization's goals. She is also the resident Star Trek expert.

Posts Featuring Sarah Nielsen

5 IT Service Management Resolutions for 2020

For many, New Year’s resolutions emphasize a fresh start and becoming better versions of themselves; adopting a healthier lifestyle, being more organized, starting a business, starting a family. The list…

ITSM And Digital Transformation – Understanding Digital Transformation

For all the contemporary talk about digital transformation and how it’s happening all around us, it can be maddening, trying to get your head wrapped around what it actually is…

Continuing Service Improvement (CSI) Throughout the ITIL Lifecycle

Establishing and refining CSI goals, metrics, and overall strategy ensuring that they are rooted in both your organizational mission and your long-term IT vision is so important.

What’s the Difference Between Incidents, Service Requests, and Tickets?

One of the most common questions that we receive during implementation is, “What is the difference between an incident and a service request?” While most people are familiar with “tickets”…

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As employees continue to work more distributed than ever before, the expectations for business applications has nev… t.co/lwd32U6TUf

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Have you completed this month's #THWACKmission? Check out this thread with @THWACK, @SolarWindsITSM, and… t.co/KTKJo9jo0j

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What lessons can channel businesses learn from 2020 for a more successful year? Exploring new vertical markets will… t.co/93j4rZEVh7