Sarah Nielsen is a Manager, On-Boarding, ITSM, helping customers set up their service desk according to their organization’s goals. She is also the resident Star Trek expert.



5 IT Service Management Resolutions for 2020

December 19, 2019

For many, New Year’s resolutions emphasize a fresh start and becoming better versions of themselves; adopting a healthier lifestyle, being more organized, starting a business, starting a family. The list of resolutions is infinite. But how are organizations preparing for the new year? It’s …