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Sarah Nielsen

Sarah Nielsen is a Manager, On-Boarding, ITSM, helping customers set up their service desk according to their organization's goals. She is also the resident Star Trek expert.

Posts Featuring Sarah Nielsen

5 IT Service Management Resolutions for 2020

For many, New Year’s resolutions emphasize a fresh start and becoming better versions of themselves; adopting a healthier lifestyle, being more organized, starting a business, starting a family. The list…

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How to level up your IT service desk with automation. An article by @ChrystalT87 t.co/JEjQOK6Y4y

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@mn_techplus's latest article covers our coverage expansion from monitoring to observation: t.co/q5SDVN8jvp

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Automation is often portrayed as something scary. Head Geek @ChrystalT87 covers why you shouldn't be afraid. Check… t.co/BZGKh2Fwwq