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Tim Lawes

Manager of Solutions Engineering, ITSM at SolarWinds

Tim Lawes serves as Manager of Solutions Engineering, ITSM at SolarWinds. ITIL 4 certified, he brings 10+ years of training and consulting experience in the software industry, helping customers find creative solutions and implement ITSM best practices.

Posts Featuring Tim Lawes

Service Desk Basics: The Real Cost Per Ticket

The service desk is the hub that supports all business-related technology that helps businesses generate profits – but in and of itself, the service desk doesn’t turn a profit for…

How Do You Take the Service Desk Beyond IT?

What many organizations don’t realize is that every department is a service provider to another in some way -- so why aren’t we using a service management solution across the…