Welcome Squadcast to SolarWinds: A New Era of Operational Resilience

The technology industry is about technology. Technology is the fastest changing industry there is, but the often-overlooked part of this industry is the humans that work with the technology. Humans…

IEEE ProComm 2018 Recently, I attended the IEEE ProComm 2018 conference in Toronto. I had the opportunity to hear about research and ideas involving professional communication. This was exciting for…

Service desk automations are designed to streamline processes and remove the tedious areas of service delivery, so your service providers and technicians can focus on exceeding employee service expectations.

(“The Echo Chamber” is a semi-regular series where I reflect back on a talk, video, or essay I’ve published. More than just a re-hashing of the same topic, I’ll add…

Do you know what’s in your data center? How about your wide area network (WAN)? If you had to draw a map or produce a list of all the things…

A “major incident” can be a nightmare for any business – that much seems agreed upon. In practice, however, defining what a major incident is and how to respond to…

For many engineers, operators, and information security professionals, traffic flow information is a key element to performing both daily and long-term strategic tasks. This data usually takes the form of NetFlow version…

When the IT Show Comes to Town In the past, I’ve compared the logistics of tech conferences, tradeshows, and user groups to moon landings, touring companies, and polar expedition planning.…

The IT journey is really nothing more than your career plan or goals that you have for your career. It’s the story of you. I call it the IT Journey because it’s…

Understanding the basics of IaaS vs PaaS and Saas vs PaaS has become a crucial aspect of understanding for businesses that leverage cloud-based services.