SolarWinds has entered into a definitive agreement to be acquired by Turn/River…
In the past year I have earned a couple of certificates from the Microsoft Professional Program. One certificate was in Data Science, the other in Big Data. I’m currently working…
Hybrid IT presents SecOps challenges The Department of Defense (DoD) has long been at the tip of the spear when it comes to successfully melding IT security and operations…
“The price of reliability is the pursuit of the utmost simplicity.” C.A.R. Hoare, Turing Award lecture. Software and computers in general are inherently dynamic and not of a state…
When you think of “employee-focused” service management, many of the elements are already there in IT. These best practices are designed to create better working environments where employees get what…
“Once upon a time, there was a little network…” No there wasn’t. Your network was never little, or if it was, it didn’t stay that way for long. Corporate…
The larger an organization, the more difficult it is to track and predict purchasing and maintenance costs for all of the devices employees use. That’s why lifecycle and warranty tracking…
Building extremely deep monitoring as a SaaS product has a drawback: we capture too much data for some customers’ compliance requirements. As a result, some companies have been unable to…
It's common to hear that the IT service desk staff has become so swamped with work that they feel like full-time IT "firefighters," working long hours and straining to keep…
Visualization of technologies was always in the imagination or drawn out by hand until we were able to incorporate tools like Visio® to help with mapping. At that point, we…
Definitions, titles, and flowcharts about change management can be overwhelming. Instead of starting there, I would like help you identify some signs that your process might need improvement, and the…
