Dear IT Service Management, After ten years of working in different areas…
What is “exceptional” customer service? It’s difficult to define, but you know when you have received it. It is an experience in which a service representative helped change a stressful…
If you’re a programmer or computer scientist, you’re probably familiar with Big-O notation. It’s part of your foundational understanding of how complex a problem and/or algorithm is. But most explanations…
This post was featured in our July 2015 anthology of most popular SolarWinds Database Performance Monitor (DPM) blog posts of all time. One of the nice things about Go is statically…
At SolarWinds® Database Performance Monitor we have a specific need to daemonize one of our Go applications, which must safely run detached from terminals, with a working directory that won’t…
We found ourselves wishing for a tutorial to complement the database/sql documentation in Go, so we wrote one and shared it on Github. Please send pull requests to contribute improvements!
If you’re looking at response time, what’s more useful: a mean or a percentile? Not sure? You probably know how to calculate the average or mean of a sample, but…
Statistical Process Control (SPC), or using numbers or data to study the characteristics of our process to make it behave the way we want it to behave, has been around…
At Velocity last week, I spoke about how we quantify abnormality in a system’s time-series metrics cheaply, in realtime, at high frequency. Note that this is not the same thing as…
Not too long ago, my primary programming language was Perl. I’ve written a lot of Perl, including some things that I think are quite clever. And therein lies the problem.…
In previous posts, I claimed that thresholds are a root of much evil in monitoring systems (not the root of all evil, but a root of much evil), and that…
