Tag: incident response

ITSM

7 Repetitive IT Incidents and Faster Ways to Resolve Them

March 5, 2020

As IT’s responsibilities continue to increase, many service desk technicians are still tied up with familiar incidents. The specific issues might change over time, but the repetitive ticket is a frustration as old as business technology. This blog will address seven common IT issues …



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Security

7 Steps to Build an Effective Cyberincident Response Process

March 6, 2019

As an IT security professional, you work hard to prevent cyberattacks. You patch your systems regularly, update antivirus libraries, run user trainings, and lock down user access to sensitive systems and data. You’re the poster child for solid cyberhygiene. Despite all the money you …