Tag: ITSM platform

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ITSM

Beyond IT: Expanding the Service Desk’s Footprint

September 28, 2020

IT Service Management (ITSM) strategies and platforms inherently target IT: it’s a part of the acronym! And, the ITSM platform is the bridge between IT and the organization’s employees. Sure, IT is a key player when it comes to connecting employees to services, but …