soft skills

Tag: soft skills

Call Them “Soft” Skills. One. More. Time.

If you start talking about “soft” skills, some IT pros will roll their eyes. Calling them “soft” skills in the first place can seem insulting, but what we’re really talking…

How to “People” Better

The answer to upleveling your career as an IT pro? Learn how to “people” better. Creating a beneficial environment for tech pros means being relatable and able to explain the…

Avoiding IT Burnout: I Can != I Should

Though burnout is often stigmatized, it’s a real issue. Many things can lead to burnout in IT: dealing with shrinking IT budgets, 100% uptime, and an ever-changing landscape can tax…

Tried and True Tech Tips

Anyone who’s worked in IT knows a great deal of the day-to-day work doesn’t come down to one secret trick—the job consists mainly of stringing together hard-won wisdom and convenient…

The Importance of “Soft” Skills in the Digital Age

First, I hate the term “soft” skills. I prefer we call them essential or non-technical skills or even essential non-technical skills, as that would be more accurate and not have…

Rockstars in IT: They Can Do, But Can They Teach?

Rockstars are a vital asset to any company. In the technology world, they’re often the subject matter experts coworkers turn to when they have questions about a product or service.…

Q&A: Top Soft Skills IT Service Desk Pros Should Have

A service desk professional is usually required to have a significant amount of knowledge about the IT industry, strong technical skills, and a wide range of experiences that demonstrate those…

Who’s the Boss? 5 Things to Ask Yourself Before Making the Leap Into Management

We talk a lot about professional development these days—how to develop your speaking or writing skills to make you a better practitioner. But what if you’ve reached a certain point…

The Most Important Skill You’re Not Hiring For

Anyone who’s hired for a technical team can understand this scenario. You’re hiring for “X” positions, so of course you receive “X” times infinity applications. Just because you’re looking for…

Having the Correct People on a Project Is Key to Success

All too often, companies put the wrong people on projects, and all too often, the wrong people are involved with the project. We see projects where the people making key…