soft skills

Tag: soft skills

Year of Yes in Tech

Recently, I finished reading Shonda Rhimes’ “Year of Yes: How to Dance It Out, Stand in the Sun and Be Your Own Person.” I found it inspiring in several ways…

Project Management as a Critical Skillset

Public sector IT departments have undergone sweeping modernization efforts, from virtualization and mobility to cloud computing and digital transformation. At the same time, this challenging period of remote work increases…

Call Them “Soft” Skills. One. More. Time.

If you start talking about “soft” skills, some IT pros will roll their eyes. Calling them “soft” skills in the first place can seem insulting, but what we’re really talking…

How to “People” Better

The answer to upleveling your career as an IT pro? Learn how to “people” better. Creating a beneficial environment for tech pros means being relatable and able to explain the…

Avoiding IT Burnout: I Can != I Should

Though burnout is often stigmatized, it’s a real issue. Many things can lead to burnout in IT: dealing with shrinking IT budgets, 100% uptime, and an ever-changing landscape can tax…

Tried and True Tech Tips

Anyone who’s worked in IT knows a great deal of the day-to-day work doesn’t come down to one secret trick—the job consists mainly of stringing together hard-won wisdom and convenient…

The Importance of “Soft” Skills in the Digital Age

First, I hate the term “soft” skills. I prefer we call them essential or non-technical skills or even essential non-technical skills, as that would be more accurate and not have…

Rockstars in IT: They Can Do, But Can They Teach?

Rockstars are a vital asset to any company. In the technology world, they’re often the subject matter experts coworkers turn to when they have questions about a product or service.…

Q&A: Top Soft Skills IT Service Desk Pros Should Have

A service desk professional is usually required to have a significant amount of knowledge about the IT industry, strong technical skills, and a wide range of experiences that demonstrate those…

Who’s the Boss? 5 Things to Ask Yourself Before Making the Leap Into Management

We talk a lot about professional development these days—how to develop your speaking or writing skills to make you a better practitioner. But what if you’ve reached a certain point…