The Only Source of Knowledge is Experience...
December 6, 2017 |
The title of this post is a quote that might be (or not be) from Albert Einstein. I first thought the title of the post would be something like: "why root cause analysis is your savior,” but I think knowledge/experience title has more potential, so I’ll stay with Albert…
I’ve seen my fair share of companies collecting loads of data on incidents happening in their database environments, but using this “knowledge” and use it to come out better experienced seems to be a hard thing to establish.
What Albert means is that we need to make sure that the only way to make things better is by learning from our mistakes. Mistakes will happen and so will incidents, there is nothing we can do to prevent that from happening. And to be honest Albert (and me ;)) wouldn’t want you to stop making mistakes because without mistakes innovation would come to an end. And that would mean that this is it, nothing will ever be better than what we have now. No. We need innovation. We need to push further and harder. In the database world, I mean.
To do so, we’ll have incidents. But if we perform root cause analysis and learn from the incidents happening and try to figure out what we can do to prevent the same problem from ruining our day ever again.
The right tool to perform root cause analysis will provide you all the information needed. Although…. Albert and I might say the only way to innovate is by making mistakes AND learn from them.