Top IT Knowledge Management Mistakes and How to Avoid Them
October 18, 2018 |
ITSM
IT knowledge management is rapidly becoming more than just a best practice; it is becoming the norm. If you’re in the beginning stages of putting together your knowledge management strategy, or if it seems like you and your team are stuck at the information gathering stage and do not know how to move past it, then it may benefit you to learn from those companies that have fully taken the plunge and the mistakes they made along the way.
Implementing an IT knowledge management strategy isn’t necessarily intuitive for every company and every IT department, but it is quickly becoming among the expectations of your current and potential customers. In this post, we will present a few of the most common errors that IT teams make when putting a knowledge management strategy into practice, identifying why and how these errors are best avoided.