These days, it’s difficult to give a unique presentation on service desk automation. Everyone talks about it. Much of the discussion is “pie in the sky.” When the team asked me to present on this topic at a recent ITSM summit, I wanted to …
Technology’s prevalence and our dependence on said technology in the workplace is only growing. It should come as no surprise then that in a recent survey of SolarWinds global customers, more than half* said that organizational leadership views IT as “very important” when it …
IT pros around the globe are increasingly embracing a more agile approach to service management. With that comes the need to audit the way your organization implements changes. Because your IT landscape is changing as technology continues to evolve, analyzing the changes made at …
Understanding risk management (and why it’s important) as I highlighted in my last post, Why Risk Management Is Critical to Your IT Infrastructure, is essential as you begin to plan a course of action. In this post, we’ll continue to explore risk management, and …
As one of the 34 practices outlined in ITIL 4, IT asset management (ITAM) is one of the most practical undertakings your IT department can carry out this year. While asset management involves simply taking inventory of hardware and software assets and using this …
Picture this. It’s late 2006, we’re on the verge of the 2008 economic collapse in the United States, and an investment bank makes a strategic move. Their data models show unexpected losses for two weeks, and a decision is made to hedge their subprime …
AI and Machine Learning for Businesses The future we were promised may not have arrived in the form of jet packs, hover cars, and replicators (well, not yet, anyway), but in more subtle ways, the future we were promised has actually already been here …
Agile ITSM and the Agile Service Desk Up to this point, Agile IT has been mostly confined to the world of software development. Well…that is changing. Simply put, Agile has proven too valuable to be excluded from any area of IT (and across the …
Learn about the rise of automation, agile, and user experience and how digital transformation is rapidly changing the future of ITSM as we know it.
Learn how driving business agility in human resources, portfolio management, and product development will be key for many organizations in 2019.
