About Us > Matt Cox
Matt Cox

Matt Cox

MSP Senior Manager, Sales Engineering, SolarWinds

With nearly 15 years of experience in the IT industry, Matt Cox is a lover of creating technical solutions and successful customers. As the Senior Director, Technical Operations, ITSM, he leads the talented team of ITSM solutions engineering, on-boarding, and support teams, working with customers of all sizes and across many different industries to create tailored service management solutions using ITSM and ITIL best practices. Fun fact—he once went hang gliding off a cliff in Ecuador.

Posts Featuring Matt Cox

5 Tips for Hiring the Best Service Desk Staff

Finding the best employees for any discipline can be a challenge, and good candidates don’t have much patience for a lethargic hiring process. Hiring the best service desk staff requires…

6 Types of IT Assets Your CMDB Should Track

IT asset management (ITAM) and configuration management database (CMDB) are critical components of a service desk, playing a key role in how inventory within an organization is tracked and managed.…

The Growing Value of IT in the Business

Technology is a driving force in today’s business, regardless of industry. It’s how we connect to others a few feet away or across the globe—serving as a vehicle for communication…

7 Steps for Service Desk Automation in 2020

These days, it’s difficult to give a unique presentation on service desk automation. Everyone talks about it. Much of the discussion is “pie in the sky.” When the team asked…

Employee Experience Dynamic Duo: ITSM and IT Operations

Technology’s prevalence and our dependence on said technology in the workplace is only growing. It should come as no surprise then that in a recent survey of SolarWinds global customers,…

What Is Change Management? A Quick Overview for ITSM Pros

IT pros around the globe are increasingly embracing a more agile approach to service management. With that comes the need to audit the way your organization implements changes. Because your…

6 Risk Management Best Practices You Can Implement Today

Understanding risk management (and why it’s important) as I highlighted in my last post, Why Risk Management Is Critical to Your IT Infrastructure, is essential as you begin to plan…

The Essential IT Asset Management Checklist

As one of the 34 practices outlined in ITIL 4, IT asset management (ITAM) is one of the most practical undertakings your IT department can carry out this year. While…

Why Risk Management Is Critical to Your IT Infrastructure

Picture this. It’s late 2006, we’re on the verge of the 2008 economic collapse in the United States, and an investment bank makes a strategic move. Their data models show…

Putting AI Machine Learning to Work For Your Business

AI and Machine Learning for Businesses The future we were promised may not have arrived in the form of jet packs, hover cars, and replicators (well, not yet, anyway), but…


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@AGarejo Hello, We are working towards releasing Orion 2020.2.4 and appreciate the patience of you and all our cust… t.co/x4lwFQFsU4

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@DrPayload Hello, Thanks for reaching out. Please send us a DM with your contact info and we'll have someone get in… t.co/CvxmQO6hxN

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As the role of the #ITPro continues to evolve, what are the top skills needed? Find out in this article. t.co/bDhW4DmaoR