Finding the best employees for any discipline can be a challenge, and good candidates don’t have much patience for a lethargic hiring process. Hiring the best service desk staff requires the hiring manager to research things like new trends in the industry, average asking …
IT asset management (ITAM) and configuration management database (CMDB) are critical components of a service desk, playing a key role in how inventory within an organization is tracked and managed. Asset management tracks and reports the value and ownership of all assets throughout their …
Technology is a driving force in today’s business, regardless of industry. It’s how we connect to others a few feet away or across the globe—serving as a vehicle for communication that can spark creativity. Employees use smartphones and laptops nearly every part of the …
These days, it’s difficult to give a unique presentation on service desk automation. Everyone talks about it. Much of the discussion is “pie in the sky.” When the team asked me to present on this topic at a recent ITSM summit, I wanted to …
Technology’s prevalence and our dependence on said technology in the workplace is only growing. It should come as no surprise then that in a recent survey of SolarWinds global customers, more than half* said that organizational leadership views IT as “very important” when it …
IT pros around the globe are increasingly embracing a more agile approach to service management. With that comes the need to audit the way your organization implements changes. Because your IT landscape is changing as technology continues to evolve, analyzing the changes made at …
Understanding risk management (and why it’s important) as I highlighted in my last post, Why Risk Management Is Critical to Your IT Infrastructure, is essential as you begin to plan a course of action. In this post, we’ll continue to explore risk management, and …
As one of the 34 practices outlined in ITIL 4, IT asset management (ITAM) is one of the most practical undertakings your IT department can carry out this year. While asset management involves simply taking inventory of hardware and software assets and using this …
Picture this. It’s late 2006, we’re on the verge of the 2008 economic collapse in the United States, and an investment bank makes a strategic move. Their data models show unexpected losses for two weeks, and a decision is made to hedge their subprime …
AI and Machine Learning for Businesses The future we were promised may not have arrived in the form of jet packs, hover cars, and replicators (well, not yet, anyway), but in more subtle ways, the future we were promised has actually already been here …