The scarcity of qualified talent in the IT sector is especially pronounced…
Can you have too much of a good thing? Maybe not, but you can certainly have too much of the wrong thing. In my first blog, I introduced the idea…
This is the second post in a post that started in Part the First. CRIT! Unplanned Good/Bad Randomness is a part of life. This has widespread areas of affect: from…
Business services and infrastructure services have divergent interests and requirements: business services are not focusing on IT. They may leverage IT, but their role is to be a core enabler…
Though these pieces of functionality are common in consumer products, they can also drastically reduce resolution times from the service desk, creating a better customer experience.
Databases fail. No one can promise 100% uptime, it’s impossible. Whether the database is large, small, on-premise or cloud-based, all have the potential to fail. This could be transactional errors,…
So, here’s the first confession: I’m an über nerd. I’ve been playing Dungeons & Dragons (D&D) since I was about 16 years old. It was also about that time (possibly…
Hybrid IT can create issues for IT operations. Here’s an article from my colleague, Mav Turner, that suggests ways to keep things running smoothly. Trying to find the root cause…
On modern enterprise networks, 100% uptime has become table stakes. Most organizations can no longer rely on a single circuit for internet connectivity. We look to carrier circuits for the…
The service desk is the hub that supports all business-related technology that helps businesses generate profits – but in and of itself, the service desk doesn’t turn a profit for…
We’ve all heard the saying, “What you see is what you get.” Life isn’t quite so simple for those focused on security, as what you don’t see is more likely…
