While there are many silly depictions of machine learning and artificial intelligence throughout Hollywood, its reality delivers significant benefits. Administrators today oversee so many tasks, like system monitoring, performance optimizing,…
2019 was busy year for DevOps as measured by the events held on the topic. Whether it be DevOps days around the globe, DockerCon, DevOps Enterprise Summits, KubeCon, or CloudNativeCon,…
There have been so many changes in data center technology in the past 10 years, it’s hard to keep up at times. We’ve gone from a traditional server/storage/networking stack with…
Social media has become a mainstream part of our lives. Day in and day out, most of us are using social media to do micro-blogging, interact with family, share photos,…
For some, artificial intelligence (AI) can be a scary technology. There are so many articles on the web about how AI will end up replacing X% of IT jobs by…
Everyone take a deep breath and calm down. The likeliness of a robot taking over your job any time soon is very low. Yes, artificial intelligence (AI) is a growing…
Everyone’s talking about artificial intelligence, bots, and digital transformation, but what do IT pros in the trenches actually think when it comes to the trends and technologies that are likely…
Exciting new technologies like artificial intelligence, blockchain, and the Internet of Things are dominating news cycles, but are they dominating federal IT environments? Maybe not. According to the latest SolarWinds®…
If you’re experiencing heavy workloads, an influx of tickets, and a shortage of service desk agents, you’re not alone. According to a recent SDI report, over 35% of service desks…
In today’s service desk environment, a system that can handle requests is an important part of the daily operations of the organization. Providing excellent services manifests positive results, in the…
