A few years back I was working at a SaaS provider when we had an internal hackathon. The guidelines were simple: As part of your project you had to learn…
In a recent episode of a popular tech podcast, I heard the hosts say, “If you can’t automate, you and your career are going to get left behind.” Some form…
These days, it’s difficult to give a unique presentation on service desk automation. Everyone talks about it. Much of the discussion is “pie in the sky.” When the team asked…
In the IT industry, you’ll hear “I’ll sell you a DevOps; how much is it worth?” But the joke’s on you because you can’t sell (or buy) DevOps, as it…
Everyone’s talking about artificial intelligence, bots, and digital transformation, but what do IT pros in the trenches actually think when it comes to the trends and technologies that are likely…
In today’s service desk environment, a system that can handle requests is an important part of the daily operations of the organization. Providing excellent services manifests positive results, in the…
The day-to-day life for most IT techs can be stressful to say the least. High priority tasks like security and upgrading infrastructure can sometimes be difficult to prioritize when so…
Starting with DevOps can be hard. Often, it’s not entirely clear why you’re getting on the DevOps train. Sometimes, it’s simply because it’s the new trendy thing to do. For…
Learn about the rise of automation, agile, and user experience and how digital transformation is rapidly changing the future of ITSM as we know it.
For managed services providers (MSPs), reactive services came first. Then device management. And, now, it’s time to talk about managing people. Join David Weeks, SolarWinds MSP director of sales, and…
