Tag: byod

5 ways ITSM has changed in past decade



5 Beneficial Ways ITSM Has Evolved Over the Last Decade

September 13, 2019

Technology has changed a lot in a decade. Flashback to 2009 when smartphone adoption was still growing, and the concept of using a service desk to do anything in the office was a relatively foreign concept. While email may have dominated in years past, …



Delivering a Great User Experience Must Be a Top Priority

September 10, 2019

While much has been done about the need to modernize federal IT networks, little has been written about the importance of optimizing the user experience for government employees. Yet modernization and the delivery of a good user experience go hand-in-hand. Here are three strategies …