Customer Satisfaction

Tag: Customer Satisfaction

A Successful ITSM Implementation Starts With 4 Checkboxes

You’ve been contemplating adopting a new ITSM solution for some time. The current one handles the bare minimum—it helps your team churn through a ticket queue—but you know there are…

5 Simple Ways You Can Boost Customer Satisfaction with the Service Desk

With a modern service management solution, you can take advantage of the following five capabilities to boost internal customer satisfaction within the service desk.