The importance of employee engagement with IT should be obvious. Everything they do depends on IT infrastructure and digital tools, so it’s crucial that they have an outlet to express…
According to a report based on statistics from the U.S. Census and the U.S. Bureau of Labor, remote work has increased nearly 160% since 2005. It’s no secret that the…
You’re likely to receive a different definition of employee engagement depending on who you ask, but understanding how to apply it as an IT professional is critical. Essentially, it boils…
In a competitive job market, keeping employees happy is a big emphasis for HR. The way they provide services can have a direct impact on retaining employees, but this is…
As an IT professional, you probably routinely witness new employees settle into their new role with a plethora of devices and software applications to get acquainted with. Everything is going…
Learn how knowledge management can help you transform your company culture and reduce barriers to sharing information across the organization.
Learn why your IT strategy should shift focus and include customer experience and employee service management techniques.
The more items in your service catalog, the more quickly and efficiently you can serve your employees. The service catalog can effectively handle a number of processes beyond traditional IT…
In order to understand the enterprise service management framework, it may be helpful to think of it more as “Employee Service Management.”
Not only will the service portal give employees a one-stop shop to submit a ticket, request a service, or search the knowledge base, but it also allows the service providers…
