Tag: Employee Service Management

modern itsm practices ITIL

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ITSM

Modern ITSM Practices: ITIL for Today

March 1, 2018

You can, and should, apply fundamentals of ITIL to new challenges in service. The ITIL framework will survive because it’s designed to align with the business goals of the employees it serves. As goals and expectations change, ITIL is flexible to help meet them.


modern itsm best practices automation

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ITSM

Modern ITSM Practices: Automation

February 22, 2018

A service desk automation is a customizable rule that will automatically make routine decisions based on data input, speeding up service processes and empowering the organization through thousands of little time savers.


modern ITSM best practices service portal

author:

ITSM

Modern ITSM Practices: Service Portal

February 15, 2018

Once you’ve built a service catalog and a powerful knowledge base, you need a place to make these services accessible. The service portal will bring all of your employee services together, making it easy for employees to find solutions in just a few clicks.


service catalog basics HR

author:

ITSM

3 Ways ITSM Serves Today’s Employee

February 13, 2018

Long story short, employees want to do their jobs, and they don’t want disruptions from the technology or tools they use. It’s simple to say, but complicated to deliver, especially since employees are getting used to solutions at the snap of their fingers, thanks to 24/7 social media support and live chat that’s available when and how you need it.


self service portal three ways

author:

ITSM

Self-Service Portal: Three Ways to Increase Employee Adoption

February 6, 2018

The key to portal adoption is two-fold. First, employees need to understand the benefits to them. It shouldn’t be any sort of inconvenience. They surely don’t want to add another step to their routines if there’s no clear benefit to them. The second key is driving habit-forming behavior to get users to the portal.