As COVID-19 forces employees out of the office in masses, many IT departments have been tasked with keeping productivity high and entire organizations operational. How are IT leaders preparing, both long-term and short-term? What challenges are popping up in supporting employees as they work …
Is the performance on your IT help desk lacking? Have there been complaints? The trick to righting the ship is to act quickly, decisively, and positively.
Knowing how to talk to customers isn’t necessarily something that can be programmed into your team, or an innate underlying skill that they will default to in every situation.
Because there’s now such a heavy reliance on devices, applications, and other common business technology, the IT help desk bears a heavy burden in everyday business functions.