ITSM

Many IT departments have already taken the important steps of introducing automated workflows and driving employees to the service portal. If so, their service management strategy is probably thriving in…

How do you deliver the highest quality service, drive user engagement and stakeholder satisfaction, and make quality decisions regarding your infrastructure as an organization if the data underpinning your organization…

When it comes to choosing from the various types of project management methodologies, making the selection that is best for your team and the project in question can be far…

You must completely understand and apply your current and eventual needs as a business, as well as the current and anticipated needs of your customers, to ITSM tool evaluation and…

In order to understand the enterprise service management framework, it may be helpful to think of it more as “Employee Service Management.”

The route to successful integration, now more than ever, lies in building and implementing a comprehensive and employee-focused service management strategy.

The ITIL Supplier Management Process provides formal contract oversight, ensuring that service providers and the contracts that regulate them are serving the needs of the business.

CMDB data inaccuracies can have a poisoning effect, multiplying as it reaches through various aspects of your organization and its practices.

Dealing with incidents is a common, if not everyday, function of just about every IT department. Incidents may be indicative of underlying problems (and they quite often are), but they…

The question is: How do you approach ITSM and ITIL governance structure in a way that promotes buy-in on all levels of the organization?