author:

Liz Beavers

ITSM

Knowledge Management: An ITSM Lifeline to Connect Remote Employees

August 28, 2020

Knowledge management is a cornerstone of IT service management (ITSM). It provides technical guidance, steps to best troubleshoot issues, and in some cases an outlet to expand on tribal knowledge. Not only can knowledge content help drive self-service and employee empowerment, aiding in case …

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author:

Anne Badalamenti

ITSM

Survey: IT Pros Weigh In On How Technology Is Impacting Employees

October 3, 2019

Everyone’s talking about artificial intelligence, bots, and digital transformation, but what do IT pros in the trenches actually think when it comes to the trends and technologies that are likely coming to an office near you? The results may surprise you. We surveyed* global …

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