Nearly every market in today’s business landscape is saturated, making it every organization’s top goal to create products and provide services rivaling competitors. To help ensure success, businesses must provide a customer experience that exceeds expectations, and application performance monitoring tools are key to creating this exceptional user experience.
From a recent THWACK™ poll, we learned from IT pros themselves how important application performance management is to the organizations they support.
The recent report from SolarWinds and GigaOm,
Driving Business Performance Through Application Performance Management found performance management strategies can give companies a competitive edge. By surveying executives across organizations, the report revealed different ways these strategies and tools can be used to meet business goals. The top key findings include:
Primary Driver of Application Performance Management Tools and Strategies
- The primary driver, according to 61 percent of executive decision makers from reactive organizations, is to diagnose and fix problems; this is followed by managing complex application environments (57 percent).
Prioritization of Criteria Related to Customer Experience
- 66 percent of proactive organizations see customer experience criteria as important.
Most Important Features of APM Tools
- 65 percent of proactive organizations have comprehensive performance monitoring coverage of the DevOps toolchain, compared to 18 percent of reactive organizations.
- Proactive organizations consistently value more advanced APM features (54 percent), such as measuring user experience in real time (44 percent); providing a composite view of log and performance data (35 percent); and having a ‘live tail’ feed of logs and other data sources (32 percent).
Conclusion
APM tools are key to troubleshooting issues and amplifying customer experience. In addition to meeting end-user priorities and making tech pros’ lives easier, APM tools can also meet key performance indicators and achieve broader business goals—key to the success of every organization.
