IT Service Management

One year after the launch of ITIL® 4, the Pink20 IT Service Management Conference followed up with a Batman theme — appropriate, given Batman is a superhero whose only superpower…

The ITIL framework is more than a best practice guide for IT service management (ITSM); it’s a way to design a strategy that creates value for the customer and service…

It’s been roughly one year since the IT service management world was introduced to ITIL® 4 at Pink19. This latest evolution of ITIL provides guidelines to IT pros and service…

Change doesn’t come easy for most. That is also true in the world of IT. While change management can be intimidating, it can produce valuable benefits to the organization when…

According to IBM, 98% of companies plan to use hybrid cloud computing by 2021. That means almost everyone will be managing some combination of on-premises and cloud-based infrastructure. The trend…

IT asset management (ITAM) and configuration management database (CMDB) are critical components of a service desk, playing a key role in how inventory within an organization is tracked and managed.…

Part 1 of this series introduced IT Service Management (ITSM) and a few of the adaptable frameworks available to fit the needs of an organization. This post focuses on the…

One of the most frustrating challenges in IT, historically, is working within silos. Given today’s complexity and specialization throughout IT, it’s more important than ever that teams work together toward…

Technology is a driving force in today’s business, regardless of industry. It’s how we connect to others a few feet away or across the globe—serving as a vehicle for communication…

For many, New Year’s resolutions emphasize a fresh start and becoming better versions of themselves; adopting a healthier lifestyle, being more organized, starting a business, starting a family. The list…