Learn how knowledge management can help you transform your company culture and reduce barriers to sharing information across the organization.
The Pink19 Conference in Las Vegas featured the rollout of ITIL 4. Our Samanage team has you covered with all of the highlights.
Learn how chatbots can improve your organizations' customer service experience. These chatbot best practices will help you plan for implementation and deployment.
Discover how the education sector can leverage enterprise service management (ESM) to drive efficiency and increase access to services better than ever before.
Learn why your IT strategy should shift focus and include customer experience and employee service management techniques.
Discover key concepts of integrating customer experience (CX) management into your IT service management strategy and how it can improve your employee services.
With hacker attacks taking place every thirty-nine seconds, ensuring your IT strategy has a bulletproof plan for IT security is crucial.
Keeping your ITSM efforts in front of the rapid changes, both within and outside of your organization can be even more challenging if you steadfastly hang on to rigid frameworks.
Common criticisms of ITIL's shortcomings have led to the creation of other frameworks that attempt to either replace ITIL or complement its application, depending on the IT context.
Samanage moves up six spots on G2 Crowd's top software companies in 2019.
