IT Service Management

Learn how driving business agility in human resources, portfolio management, and product development will be key for many organizations in 2019.

A service desk technician should be able to complete a large chunk of his/her work right from that queue, with a clear picture of the overall workload AND an ability…

Learn about the 3 biggest IT skills needed to successfully scale your business in 2019: Artificial intelligence, Enterprise Service Management, and Change Management.

Upgrading your IT service desk? Learn what elements should be included in your cloud-based software design prior to launch.

These five examples only touch the surface of what is demanded by the HR department.

Learn how knowledge management can help you transform your company culture and reduce barriers to sharing information across the organization.

The Pink19 Conference in Las Vegas featured the rollout of ITIL 4. Our Samanage team has you covered with all of the highlights.

Learn how chatbots can improve your organizations' customer service experience. These chatbot best practices will help you plan for implementation and deployment.

Discover how the education sector can leverage enterprise service management (ESM) to drive efficiency and increase access to services better than ever before.

Learn why your IT strategy should shift focus and include customer experience and employee service management techniques.