The Software as a Service (SaaS) era is ending—at least, that’s what…
Recently, my friend Phoummala Schmitt, aka “ExchangeGoddess” and Microsoft Cloud Operations Advocate, wrote about her struggles with imposter syndrome. It’s a good read that I highly recommend. But one element of it stuck…
Are configuration templates still needed with an automation framework? Or does the automation policy make them a relic of the past? Traditional Configuration Management: Templates We’ve all been there. We…
The more items in your service catalog, the more quickly and efficiently you can serve your employees. The service catalog can effectively handle a number of processes beyond traditional IT…
Where are you? Halfway through this 6-part series exploring a new reference model for IT infrastructure security! As you learned in earlier posts, this model breaks the security infrastructure landscape…
DevOps has grown from being seen as simply a supporting function to becoming an extremely value core part of the business which drives growth. As a result of this noticeably…
This is part three in this series. In part one and part two, we covered some of the basics. But in this post, we will dig into the benefits of…
Many IT departments have already taken the important steps of introducing automated workflows and driving employees to the service portal. If so, their service management strategy is probably thriving in…
Despite all the talk of all our jobs being replaced by automation, my experience is that the majority of enterprises are still very much employing engineers to design, build, and…
How do you deliver the highest quality service, drive user engagement and stakeholder satisfaction, and make quality decisions regarding your infrastructure as an organization if the data underpinning your organization…
The hype around blockchain technology is reaching a fever pitch these days. Visit any tech conference and you’ll find more than a handful of vendors offering it in one form…
