Dear IT Service Management, After ten years of working in different areas…
When the IT Show Comes to Town In the past, I’ve compared the logistics of tech conferences, tradeshows, and user groups to moon landings, touring companies, and polar expedition planning.…
The IT journey is really nothing more than your career plan or goals that you have for your career. It’s the story of you. I call it the IT Journey because it’s…
Understanding the basics of IaaS vs PaaS and Saas vs PaaS has become a crucial aspect of understanding for businesses that leverage cloud-based services.
In the first blog of this series, we became familiar with some well-used cybersecurity terminology. This blog will look at some well-known cyberattack and threat types and how they can…
I wrote a couple of “definitions and nuances” posts about terminology in databases recently (cardinality, selectivity), and today I want to write one about cardinality in monitoring, as opposed to…
In my earlier post in this data protection series, I mentioned that data security and privacy is difficult: Building a culture that favours protecting data can be challenging. In fact, most…
Tie your IT assets and CMDB to the rest of your service desk: incident management, change management, service requests, etc. Here are five areas of service delivery where you’ll see…
Security should be a top priority for IT professionals within all areas of skills. One of the top pain points is how to convey the story of security to upper…
What happens to our applications and infrastructure when we place them in the cloud? Have you ever felt like you’ve lost insight into your infrastructure after migrating it to the…
Many of us have or currently operate in a stovepipe or silo IT environment. For some, this may just be a way of professional life. But regardless of how the…
