Everyone’s talking about artificial intelligence, bots, and digital transformation, but what do IT pros in the trenches actually think when it comes to the trends and technologies that are likely…
If you’re experiencing heavy workloads, an influx of tickets, and a shortage of service desk agents, you’re not alone. According to a recent SDI report, over 35% of service desks…
Welcome to the last in this series of posts about machine learning, artificial intelligence, and so many other topical points of discussion. If this is your first time here, feel…
Are you excited for this post? I certainly know I am! If this is the first article you’re seeing of mine and you haven’t read my prior article, “Why Businesses…
Did you come here hoping to read a summary of the past 5+ years of my research on self-driving, autonomous vehicles, Tesla, and TNC businesses? Well, you’re in luck… that’s…
This month, we’ve spent time discussing how cloud will affect traditional on-premises IT operations staff. Many IT pros have given feedback on how their organizations view cloud computing, whether it’s a…
I’ve covered a lot in this series of posts around artificial intelligence (machine learning); from the beginning (Not Another AI Post…) to why I love it (My Affection for AI)…
One of my biggest pet peeves with AI is the word itself. Words matter, especially in IT. Whether you’re trying to nail down a scope of work for a project,…
In my previous posts, I talked about the basics of AI in relation to network and systems management as well as why I love it. This post isn’t going to…
