Although our Head Geek Leon Adato may have attempted to predict 2020 last year, no one could’ve prepared us for what was to come. Today as we work from various…
Thanksgiving is just a couple days away for folks celebrating in the US, so what better time than now to share what we’re thankful for? Many of us are giving…
IT Service Management (ITSM) strategies and platforms inherently target IT: it’s a part of the acronym! And, the ITSM platform is the bridge between IT and the organization’s employees. Sure,…
IT professionals talk about automation… sometimes ad nauseum. We generally understand its value, even if we’re tribally divided by the specifics of its application. For civilians, automation is a catch-all…
Automation is increasingly one of the cornerstones of an optimized federal IT environment. If you’re a federal IT pro, you may be asking, “Will automation make my job easier?” The…
ZigBee, named for the waggle dance bees use to communicate, is one of the oldest, and most often used protocols, but how much do you know about it? ZigBee operates…
It’s no surprise hyperconverged infrastructure (HCI) has been embraced by a growing number of government IT managers, since HCI merges storage, compute, and networking into a much smaller and more…
A few years back I was working at a SaaS provider when we had an internal hackathon. The guidelines were simple: As part of your project you had to learn…
In a recent episode of a popular tech podcast, I heard the hosts say, “If you can’t automate, you and your career are going to get left behind.” Some form…
These days, it’s difficult to give a unique presentation on service desk automation. Everyone talks about it. Much of the discussion is “pie in the sky.” When the team asked…
