Tag: automation



Why the Rise of Automation Is a Programmer’s Paradise

March 17, 2020

Automation is increasingly one of the cornerstones of an optimized federal IT environment. If you’re a federal IT pro, you may be asking, “Will automation make my job easier?” The answer is a resounding “yes,” as automation can dramatically enhance overall agency performance on …



Waggle Dance Yourself to Automation

March 16, 2020

ZigBee, named for the waggle dance bees use to communicate, is one of the oldest, and most often used protocols, but how much do you know about it? ZigBee operates across various frequencies, but only the 2.4GHz band is available for use worldwide. For …



A POwerful SHortcut to Automating Operations

December 23, 2019

A few years back I was working at a SaaS provider when we had an internal hackathon. The guidelines were simple: As part of your project you had to learn something, and you had to choose a framework/methodology beneficial to the organization. I was …



Start Automating Your Career

December 6, 2019

In a recent episode of a popular tech podcast, I heard the hosts say, “If you can’t automate, you and your career are going to get left behind.” Some form of this phrase has been uttered on nearly every tech podcast over the last …

7 Steps to Automate IT Service in 2020



7 Steps for Service Desk Automation in 2020

November 15, 2019

These days, it’s difficult to give a unique presentation on service desk automation. Everyone talks about it. Much of the discussion is “pie in the sky.” When the team asked me to present on this topic at a recent ITSM summit, I wanted to …

smart technology in the service desk



Smart Technology in the Service Desk: What Does it Mean?

August 1, 2019

In today’s service desk environment, a system that can handle requests is an important part of the daily operations of the organization. Providing excellent services manifests positive results, in the eyes of both your internal and external customers. And, there is a new key …