IT Service Management (ITSM) strategies and platforms inherently target IT: it’s a part of the acronym! And, the ITSM platform is the bridge between IT and the organization’s employees. Sure, IT is a key player when it comes to connecting employees to services, but …
IT professionals talk about automation… sometimes ad nauseum. We generally understand its value, even if we’re tribally divided by the specifics of its application. For civilians, automation is a catch-all for using technology to wield skills and abilities outside their experience (like placing an …
Automation is increasingly one of the cornerstones of an optimized federal IT environment. If you’re a federal IT pro, you may be asking, “Will automation make my job easier?” The answer is a resounding “yes,” as automation can dramatically enhance overall agency performance on …
ZigBee, named for the waggle dance bees use to communicate, is one of the oldest, and most often used protocols, but how much do you know about it? ZigBee operates across various frequencies, but only the 2.4GHz band is available for use worldwide. For …
It’s no surprise hyperconverged infrastructure (HCI) has been embraced by a growing number of government IT managers, since HCI merges storage, compute, and networking into a much smaller and more manageable footprint. As with any new technology, however, HCI’s wide adoption can be slowed …
A few years back I was working at a SaaS provider when we had an internal hackathon. The guidelines were simple: As part of your project you had to learn something, and you had to choose a framework/methodology beneficial to the organization. I was …
In a recent episode of a popular tech podcast, I heard the hosts say, “If you can’t automate, you and your career are going to get left behind.” Some form of this phrase has been uttered on nearly every tech podcast over the last …
These days, it’s difficult to give a unique presentation on service desk automation. Everyone talks about it. Much of the discussion is “pie in the sky.” When the team asked me to present on this topic at a recent ITSM summit, I wanted to …
In the IT industry, you’ll hear “I’ll sell you a DevOps; how much is it worth?” But the joke’s on you because you can’t sell (or buy) DevOps, as it is, in fact, an intangible entity. It’s a business process combining software development (Dev) …
Everyone’s talking about artificial intelligence, bots, and digital transformation, but what do IT pros in the trenches actually think when it comes to the trends and technologies that are likely coming to an office near you? The results may surprise you. We surveyed* global …