Tag: change management

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ITSM

5 Tips to Maximize Your CMDB in Service Delivery

March 12, 2020

IT is evolving from the daunting task of tracking inventory in spreadsheets to building a configuration management database (CMDB) into their service desk. The CMDB offers a host of benefits that set organizations up for long-term success, including promoting visibility into the organization’s IT …


Video

Change Is Good. Monitoring Change Is Better.

October 30, 2019

You can’t run IT without changes, but changes are the #1 source of problems for IT. The fact is, you can’t – and shouldn’t – avoid change. In this session, Head Geeks™ Thomas LaRock and Leon Adato show you how to observe, confirm, and …


author:

ITSM

What Is Change Management? A Quick Overview for ITSM Pros

September 19, 2019

IT pros around the globe are increasingly embracing a more agile approach to service management. With that comes the need to audit the way your organization implements changes. Because your IT landscape is changing as technology continues to evolve, analyzing the changes made at …


itil 3 change management kpis

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ITSM

ITIL v3 Suggested Change Management KPIs

September 6, 2018

Key performance indicators (KPI) are values that every business can measure and track – values that show the effectiveness of your performance as an organization toward your business objectives.


change management checklist

author:

ITSM

Change Management Checklist

August 21, 2018

As a general concept, change management is relatively straightforward, if a bit broad in its scope. Change management as an ITSM discipline, on the other hand, is more specific in its scope.



change management solarwinds

author:

ITSM

Change Management: “Are We Doing It Right?”

May 24, 2018

Definitions, titles, and flowcharts about change management can be overwhelming. Instead of starting there, I would like help you identify some signs that your process might need improvement, and the benefits of building a change management strategy within your service desk solution.