One of the greatest challenges for IT departments in the age of digital transformation is consolidating data and creating opportunities for different systems to work together toward common goals. Technology…
Few relationships sail along without ever having to cross stormy seas. Even the best marriages need to batten down the hatches occasionally. A combination of genuine involvement, good communication, and…
What is Employee Engagement? What’s the best place you’ve ever worked? Why did you like it so much? Great manager and coworkers? Flexible work schedule? Nice paycheck? These are the…
When it comes to internal support, sometimes employees just need a way to reach out to your team, and responding with “do you mind submitting a ticket?” leads to submitting…
If you’re experiencing heavy workloads, an influx of tickets, and a shortage of service desk agents, you’re not alone. According to a recent SDI report, over 35% of service desks…
Understanding risk management (and why it’s important) as I highlighted in my last post, Why Risk Management Is Critical to Your IT Infrastructure, is essential as you begin to plan…
Picture this. It’s late 2006, we’re on the verge of the 2008 economic collapse in the United States, and an investment bank makes a strategic move. Their data models show…
What Does It Mean To Be “Service Oriented”? One of the biggest challenges facing contemporary IT leaders is finding the requisite time to be an innovative partner to the entire…
The Pink19 Conference in Las Vegas featured the rollout of ITIL 4. Our Samanage team has you covered with all of the highlights.
Discover key concepts of integrating customer experience (CX) management into your IT service management strategy and how it can improve your employee services.
