Tag: itil 4

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ITSM

ITIL 4 Certifications: A Guide for Service Desk Pros

February 20, 2020

The ITIL framework is more than a best practice guide for IT service management (ITSM); it’s a way to design a strategy that creates value for the customer and service provider. Since the initial framework was first put into practice decades ago, ITIL has …


author:

ITSM

Q&A: ITIL 4 One Year Later

February 13, 2020

It’s been roughly one year since the IT service management world was introduced to ITIL® 4 at Pink19. This latest evolution of ITIL provides guidelines to IT pros and service technicians to address ever-changing service management challenges and meet the needs of employees more …